Call toll free: 1300 651 336 (9:30am - 5:00pm Mon to Fri)
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» Customer Service - FAQHELP | FAQ | DELIVERY | GUARANTEE
FAQ (Frequently Asked Questions)
Q: Do you guarantee my credit card security?
A: Yes! We use 128 bit secure encryption. The best security on the net.
Q: How do I return my purchase?
A: Locate the 'Customer Returns and Re-order Form' sent with your purchase. In the 'Returns section' simply list the item/s you are returning in the space provided. To assist us with processing, please mark the reason for the return using the 'Returns Code' on the form. This will assist us in improving our products and services.
Re-package the item/s including the form and post it to us with 21 days from the date of purchase. You are able to return your item for an exchange or a full refund. There are no special catches or exceptions. All we ask is that you send the shoes back to us in the original box and garment in original condition with swing ticket attached, and make sure that the shoes and garments are in the same condition that you received them. Pack the goods securely and return to the following address:
Kahlon Online Returns
236-240 Bridge Road
Richmond Victoria 3121
Australia.
Kahlon does not take responsibility for a return parcel until it is delivered to our warehouse. For this reason it is recommended that you use a postal service which is able to trace the whereabouts of your goods once posted.
In the case of an exchange, you will be charged a second postage charge of $4.95 AUD.
Once your parcel is received, we will credit you with your original method of payment, excluding delivery (unless goods are faulty or not as ordered). Alternatively we can hold credit against your membership for future purchases.
Q: When will my order arrive?
A: We understand that getting your product quickly is important to you, so we make every effort to process your order quickly. When you order from kahlon.com.au you can expect to receive your order within 3-5 business days when items are held in stock. (If we need to back order your item you will be notified.)
Q: Can I have my order sent express post?
A: Express delivery of your goods is available throughout Australia. It is best to call when placing express orders to ensure we have the right sizes and colours available.
The Australia Post Next Business Day Network operates between most capital cities. Beyond these networks, the fastest possible delivery is provided on a non-guaranteed basis.
To see details of the networks that apply in the State of posting, click on Next Business Day Delivery Network under the General Services banner on the Australia Post web site.
Q: What payment options are available?
A: We currently accept Visa, MasterCard, Bankcard, Dinners Club and American Express.
Q: Do you ship to New Zealand?
A: We do ship to New Zealand however the following postage costs will apply:
Flat Rate: $25.00 (insurance included)
Returns: At customers cost
Delivery: 10 working days
Q: Do you ship to Australia Post PO boxes?
A: Yes, we ship to Australia Post PO Boxes. A calling card will be left there fore you to collect and sign for your parcel at the Australia Post counter.
Q: Can I put an item on backorder if it sold out?
A: Yes we do backorder, however each item is different so please telephone our customer service staff to discuss if item can be back ordered.
Q: Do you have a catalogue?
A: Kahlon no longer prints a catalogue.
Q: Is GST included in the advertised price?
A: Yes all advertised prices include GST.
Q: How do I know my shoe and clothing size?
A: Please select the item you are interested in and click on the 'size guide' for a guide only. For further assistance please telephone our customer service staff who can discuss with you the item in detail.
Q: Where is your shop located?
A: Kahlon's clothing and footwear stores can be found at 236-240 Bridge Road, Richmond, Victoria, Australia
Q: Can I return an item to the shop?
A: Unfortunately, returns and exchanges can only be made direct to our online store. Please call customer service on 1300 651 336 to arrange your return.