• Home
• Mens
• Womens
• Brands
• Footwear
• Handbags
• Sleepwear
• CLEARANCE ITEMS

Returns and Exchanges (Australia only)

Returns
We hope you enjoy your new purchase but if you need to return an item, you may do so within 21 days from receipt of goods. The item/s must be returned in original condition, unworn, unwashed and have swing tickets attached.

How to return goods

1. Locate the yellow ‘Customer Returns and Re-order Form’ sent with your purchase. In the ‘Returns section’ simply list the item/s you are returning in the space provided. To assist us with processing, please mark the reason for the return using the ‘Returns Code’ on the form. This will assist us in improving our products and services.
2. Re-package the item/s including the form in the Kahlon reply paid bag and post it to us.

Once your parcel is received, we will credit you with your original method of payment, excluding delivery (unless goods are faulty or not as ordered). Alternatively we can hold credit against your membership for future purchases.

Exchanges/Re-ordering

If you need to exchange an item due to size or colour to ensure we have the
available stock, we recommend you call to hold the item/s.

How to exchange/re-order

1. First phone us to check stock availability and place the item/s you want on hold. Note: They will be held for 7 days.
   If your parcel and form have not been receive by then, the item/s will be placed back on the shelf.
2. Complete the ‘Re-order section’ on the Returns Form as well as the delivery and payment details on the reverse side. Then re-package the item/s including the form in the Kahlon Reply paid bag and Post your package to: KAHLON 236-240 Bridge Rd Richmond Vic 3121.

Refunds and exchanges are processed within 24 hours of receipt.

Download Returns and Exchange Form

Returns and Exchanges (New Zealand only)

Due to international post charges we do not offer free shipping and free return for New Zealand customers.  Costs we be as follows:

Flat Rate:
$25.00 (insurance included)
Returns:
At customers cost
Delivery:
10 working days

Delivery

Our parcels are delivered by Australia Post and/or courier and require a signature on receipt. For this reason, a work address is preferred to ensure you receive your parcel efficiently. If no-one is available to receive your order, a card will be left indicating your parcel is available for collection at the marked location. Remember to let us know if your address changes to keep up-to-date.

Standard delivery

Allow 10 working days for standard delivery.

100% GUARANTEE

Our products & service

We endeavour to provide you with products and service that you will love. If however you are not completely satisfied with your purchase we will happily replace it or refund your money, excluding express delivery charges. Simply return it to us in original condition within 21 days from receipt of goods. The item/s must remain unworn, unwashed and with swing tickets attached.

Reproduction

We will do our best to ensure that our products and the web site are reproduced as accurately as possible. However, there may be a subtle colour variation between the web site and the products themselves and between garment size specifications.

Prices & description

At the time of printing, prices and descriptions are accurate as possible. However, due to circumstances beyond our control, a price may require altering. If this occurs you will be notified. Promotions and offers advertised in this online store are valid only through the online shop and not the Kahlon stores, unless otherwise stated.

Currency

The currency of any transaction is Australian Dollars (AUD) only.

Important

We will endeavour to deliver your order as quickly and efficiently as possible but we will not be held responsible for delays due to unforeseen circumstances.

All product replacement is subject to stock availability. If an ordered item is unavailable you will be notified. We reserve the right to verify orders and that credit details are bona fide. We do reserve the right to cancel any order and refund monies paid. All offers throughout the catalogue are available until stocks sell out.